Contacted their customer support about and you can guess how that went. I would have just bought the friggin phone. There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Guess they really don't want you keeping tabs on those charges. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. But anytime I attempt to do that it just sits there loading infinitely and it never loads. If you want to see those, you have to view the PDF of your "paper" bill. You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. God Bless allĬan't download PDF copies of bills and beware of "upgrades" Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. I could make a car payment with what my bill is. It is a Shame and Disgrace as much as u pay for the phones and service each month. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. No text log since aug 5 then it came bad today now can’t even open up app. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. I have been on the phone with At&t since Thursday.
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